Turn hidden AI into loyal customers

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The last time you called customer service and heard that faint robotic click before the first word, what happened inside you? If you’re like most people, something shifted. Your shoulders tensed. Your guard went up. You suddenly felt less like a valued customer and more like a ticket number in a queue. That click wasn’t just a technical glitch—it was a truth serum, revealing that you were talking to a machine that had been pretending to be human. You already know this feeling because you’ve lived it. We all have. And here’s where I’m going to surprise you: that discomfort isn’t a minor annoyance.