Stop losing customers before they leave

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You already know the feeling. It hits you on a Tuesday morning, maybe while you're scrolling through your dashboard with your coffee going cold. A customer who has been with you for two years—who has renewed, who has referred, who has cheered you on in support tickets—has simply gone quiet. No cancellation email. No angry phone call. No exit interview. Just silence. You check the logs. Their last login was six weeks ago. Before that, eight weeks. Before that, they were practically living in your product. You tell yourself they're busy.